IN:OMNICHANNEL
The cross-sectoral Omnichannel Solution for Manufacturers, Retailers and Mail Order Companies
Welcome to the future of commerce with IN:OMNICHANNEL – where your customers’ expectations are not only met but exceeded. In an era where instant gratification is not an option but a requirement, IN:OMNICHANNEL is the ultimate solution for retail and mail order. Prepare to change the rules of the game and enter the era of 24-hour delivery and flexible payment and delivery models that today’s customers not only value but expect.
With IN:OMNICHANNEL at your side, you can leverage the power of cross-channel strategies and gain deep insights into your customers’ behaviour. These valuable insights enable you to create customised omnichannel experiences that not only attract attention, but also win the hearts of your customers. Join us in a world where personalised offers and seamless customer experiences are no longer dreams of the future, but a reality. IN:OMNICHANNEL is your partner on the way to an enthusiastic customer base and a flourishing business.
Discover IN:OMNICHANNEL – your exclusive key to a revolutionary customer experience. With our solution, you will not only position yourself as a pioneer in your market segment, but also outperform your competitors with ease. Provide your customers with an unforgettable shopping experience that redefines the boundaries of what is possible and creates compelling customer loyalty.
By integrating state-of-the-art retail processes, from seamless product availability and rapid delivery to comprehensive channel synchronisation, you can take customer satisfaction to new levels. IN:OMNICHANNEL is more than a solution – it’s your opportunity to maximise profits and shape the future of retail today. Dive into the world of unlimited possibilities with IN:OMNICHANNEL and turn every customer interaction into a success story.
IN:OMNICHANNEL
Process Overview
Partnering for success:
Navigate the complexities of trade with style and strategy
In the world of retail, the paths of manufacturers, retailers and mail order companies appear to run parallel at first glance. However, a closer look reveals unique challenges and differentiating features that make a customised approach indispensable. In the retail and wholesale sectors in particular, the requirements for processes and market strategies differ significantly – a fact that requires strategic foresight and precise planning from the outset.
We focus on perfecting your business processes. Our expertise, shaped by years of experience and a deep understanding of the nuances of commerce, enables us to propose a path that combines standard processes with ground-breaking innovations. Our focus is on your company’s most valuable asset – your customers.
Discover a new dimension of process efficiency with the IN:OMNICHANNEL process summary. Gain valuable insights and overviews into our comprehensive process expertise that will enable you to not only meet but exceed the specific requirements of your business. IN:OMNICHANNEL is your key to a world where every challenge is an opportunity for excellence.
The IN:OMNICHANNEL process summary will give you a good overview and insight into our process expertise.
Scheduling and Procurement
- Sales planning
- Requirements planning
- Supplier management
- Order processing
- Goods receipt and storage
- Quality assurance
Marketing
- CRM and address management
- Target group selection
- Customer loyalty
- Bonus and loyalty programmes
- Prospects and offers
- Advertising campaigns/promotions
- Advertising and purchase vouchers
- Up-/cross-selling
Retail and E-Commerce
- Checkouts and mobile advice
- Store management
- Distribution of goods
- Webshop
- Marketplaces and platforms
- Call center
- Credit assessment
- Payment methods
- Inventory information
- Click & Collect
- Click & Reserve
- Ship from Store
- Ship to Home / Endless Aisle
- Return to Store
Wholesale / Sales
- Customer enquiries and offers
- Webshop
- Customised prices and discounts
- Order review and evaluation
- Credit assessment
- Payment methods
- Customer notifications
Warehouse / Dispatch and Distribution
- Order picking
- Consignment
- Longtail
- Packaging and dispatch
- Replenishment
- CEP and forwarding service provider
- Backorder management
- Customs clearance and Intrastat
- Key date inventory
- Permanent inventory
Returns and Complaints
- Returns notification
- Returns processing
- Complaints from customers
- Complaints to suppliers
- Exchange
- Credit Note
CUSTOMER SUCCESS
Introduction of Microsoft Dynamics 365 Finance in record time of only 3 months at DIGEL
Introduction of Microsoft Dynamics 365 Finance at DIGEL in a record time of just 3 months. Meinhard Iken, CFO of DIGEL AG, praises the flexible and solution-orientated approach of the SPH team: “The way and professionalism with which the SPH project team responded to the specific needs of our employees and found solutions to the various challenges was impressive and contributed to a high level of acceptance of the solution within the company.”
Your Benefits of
IN:OMNICHANNEL
FASTER DELIVERY TIMES
IN:OMNICHANNEL guarantees faster order processing by minimising the time between order acceptance and logistics handover to less than one minute.
Preventing sales losses
IN:OMNICHANNEL reduces payment defaults of orders thanks to automated risk assessment of customers.
Strengthening customer loyalty
IN:OMNICHANNEL engages customers through new marketing and sales activities that enable a fascinating shopping experience across all sales channels.
Increase in sales and new customer acquisition
IN:OMNICHANNEL increases market penetration and coverage to acquire new customers by connecting marketplaces and sales partners.
What our customers say
REAL SUCCESSES, REAL VOICES
Would you like to find out more?
Then write to us.
Find out how to meet the needs and demands of your customers, how to react quickly and efficiently to new delivery and payment models, how to use analytics to make goods available where they are needed and sold, and how to implement the perfect link between your sales channels. Last but not least, you will learn how to gain a competitive edge over pure players through modern and future-oriented concepts and an intelligent omnichannel strategy.
Do you have any questions about IN:OMNICHANNEL or would you like to see the solution live and in full colour? Then send us a message or give us a call. To enable us to process your enquiry quickly, please complete the form below. Your details will be kept confidential and will only be used to process your enquiry.
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