IN:OMNICHANNEL
Omnichannel made simple
For brands that want to truly engage their customers
IN:OMNICHANNEL is your central platform for seamless, cross-channel commerce: connected, flexible, and focused on your customers. Whether it’s your online store, retail location or marketplace – our solution enables you to manage all sales channels within a single system, sync data in real time, and deliver a smooth shopping experience.
Gain deep insights into your customers and deliver personalised offers, flexible delivery, and real-time availability. The result: greater customer satisfaction, stronger retention, and lasting brand loyalty – all without system silos.
IN:OMNICHANNEL is made for retailers, manufacturers, and distributors who don’t just want to react, but want to set the pace – today and tomorrow.
Zwei Ausprägungen.
Eine Mission: Fashion besser steuern.
Ob komplexes Unternehmensnetzwerk oder wachstumsstarker Mittelstand – IN:FASHION passt sich an. Wählen Sie die Lösung, die Ihre Strukturen und Ihr Tempo unterstützt. Der Fokus liegt dabei immer auf mehr Übersicht, mehr Tempo und mehr Kontrolle entlang der Fashion-Wertschöpfungskette.
Customer voice
Nile x sph x microsoft
By switching to Microsoft Dynamics 365 Finance & Supply Chain Management, NILE replaced its complex IT landscape and established a seamless, scalable platform for retail, e-commerce, and wholesale operations. SPH AG supported the Swiss fashion pioneer with industry expertise, agile methods, and proven best practices. Today, NILE benefits from streamlined processes, a modern system architecture, and digital tools that drive greater efficiency, flexibility, and growth.
Find out more in the NILE Success Story.
How Seamless Are Your Commerce Processes?
In an initial conversation, we’ll show you how to centrally manage your sales channels with IN:OMNICHANNEL, enhance the customer experience, and future-proof your omnichannel strategy – without isolated systems or friction losses.
FASTER DELIVERY TIMES
With IN:OMNICHANNEL, the process from order to dispatch is accelerated to under one minute – maximising customer satisfaction.
STRONGER CUSTOMER LOYALTY
IN:OMNICHANNEL enables personalised campaigns, cross-channel promotions, and a delightful shopping experience.
REDUCED REVENUE LOSSES
Automated credit checks minimise payment defaults and reliably protect your business from revenue loss.
GREATER REACH – HIGHER SALES
Increase visibility, create more touchpoints and drive revenue growth by easily connecting new channels.
REAL-TIME AVAILABILITY
Whether it’s your online shop, point of sale, or wholesale channel – inventory, pricing, and availability are always synchronised and up to date.
MORE EFFICIENT PROCESSES
From order entry to parcel labelling, every step is fully integrated – including shipment tracking, returns management, and customer communication.
IN:OMNICHANNEL
Process Overview
Rethinking commerce processes
Whether in retail, e-commerce, or wholesale – these sectors often follow similar principles, but each comes with its own unique requirements. This is precisely where IN:OMNICHANNEL comes in. Our solution brings clarity to complex workflows and helps you manage your operations efficiently across every channel.
With the IN:OMNICHANNEL process overview, you gain a clear, structured view of all core commerce processes – from assortment planning and store replenishment to digital services. We show you how to leverage standard practices while remaining flexible enough to respond to specific market conditions.
Our goal is to deliver processes that are smart, scalable, and designed to create outstanding customer experiences.
Scheduling and Procurement
- Sales planning
- Requirements planning
- Supplier management
- Order processing
- Goods receipt and storage
- Quality assurance
Marketing
- CRM and address management
- Target group selection
- Customer loyalty
- Bonus and loyalty programmes
- Prospects and offers
- Advertising campaigns/promotions
- Advertising and purchase vouchers
- Up-/cross-selling
Retail and E-Commerce
- Checkouts and mobile advice
- Store management
- Distribution of goods
- Webshop
- Marketplaces and platforms
- Call center
- Credit assessment
- Payment methods
- Inventory information
- Click & Collect
- Click & Reserve
- Ship from Store
- Ship to Home / Endless Aisle
- Return to Store
Wholesale / Sales
- Customer enquiries and offers
- Webshop
- Customised prices and discounts
- Order review and evaluation
- Credit assessment
- Payment methods
- Customer notifications
Warehouse / Dispatch and Distribution
- Order picking
- Consignment
- Longtail
- Packaging and dispatch
- Replenishment
- CEP and forwarding service provider
- Backorder management
- Customs clearance and Intrastat
- Key date inventory
- Permanent inventory
Returns and Complaints
- Returns notification
- Returns processing
- Complaints from customers
- Complaints to suppliers
- Exchange
- Credit Note
Want to learn more?
Then get in touch with us!
Do you have any questions about our products or services?
Send us a message or give us a call.
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