Customer Support
Best Customer Service
The Key to Success
In the fast-paced world of IT, implementing a system is just the beginning of a much longer journey.
An IT project may be completed within a year or two, but the real test is the service that lasts for the lifetime of the IT system – often up to two decades. We understand that outstanding customer service is not just a promise, but an essential pillar of our customers’ success.
Our Promise:
Service levels and services that set the standard
We offer a range of customer service in Europe that sets us apart from other market players. Our service system consists of several levels and services that meet the highest standards and provide optimum support for our customers.
Basic Services:
Availability that redefines business hours
Our approach to basic services sets new standards in terms of availability. With a service available 7 days a week and 16 hours a day, we not only cover all European time zones, but also support the afternoon hours in Asia/Pacific and the morning hours in the USA. This ensures uninterrupted support for B2C retailers – even at weekends and during extended opening hours.
360° Support
Incident Management
Monitoring & Dashboards
System Support & Release Management
Training & Courses
Customisation and further development: Moving into the future together
IT landscapes are not static constructs. They evolve and adapt to new business strategies and models. SPH is at your side when it comes to making enhancements, implementing new processes and requirements, or implementing new IT solutions necessitated by changing business strategies and new business models. At SPH, we pride ourselves on providing our clients with the highest level of service that goes far beyond implementation. We are your partner for the future – reliable, competent and always at your side.
