Service management
Your All-Inclusive Package with IN:SERVICE made by SPH
After the first phase, the second phase begins: Our IN:SERVICE provides you with full service for 20 to 30 years to support your ERP system and all the business requirements of the IT and relevant departments.
While many market participants and decision-makers focus on project implementation when choosing their ERP partner, professional and cooperative collaboration and support during productive operation is at least as important. This is where things cannot go wrong, and you need a partner who can provide excellent support and reassurance.
That is why we at SPH have developed a model of support and assistance that has been tried and tested over many years – IN:SERVICE. An example to illustrate the benefits of IN:SERVICE: With our service, we offer our customers access to our support up to 16 hours a day, 7 days a week. This gives you the service that your retail and omnichannel sales organisation needs.
Our unique 4-Layer Service Promise
ERP systems form the backbone of your digital transformation and are central to the development of corporate strategies and business models. It is crucial to analyse which processes are already effectively covered by your IT landscape abgedeckt and where there is still a need for adaptation. Current ERP developments offer extensions and change options, that are seamlessly integrated into the standard system, allowing you to respond quickly to market changes. The basic services of any ERP system must always be executable and stable to ensure day-to-day operations.
Corporate Strategy - Which Business Model
As part of our strategy consulting, we focus on your company’s brand essence in order to strengthen it and align it in a profit-oriented manner. We recognise that human capital – your staff – is a central pillar of success, and we place particular emphasis on maximising this potential. Our approach focuses on putting the essentials first. We help you to minimise distractions and focus on the key elements that are critical to the sustainable profitability and growth of your business. Through tailor-made consulting by our operational excellence experts, we work with you to develop and, where necessary, implement strategies that not only look good on paper, but also deliver measurable success in practice.
Requirements Management - Your new Architecture
Requirements management at SPH aims to effectively prioritise and coordinate IT projects, including CRM and commerce systems, to support business objectives. It relies on portfolio management to strategically align IT investments, structured enterprise architecture to optimise processes, and programme management to translate strategic plans into business success. These approaches ensure that the IT landscape is always aligned with business needs and that regular assessments ensure effectiveness and competitiveness.
Application Management - Your System moves forward
At SPH, project management is central to the development of an advanced IT landscape and serves as the foundation for your digital future. We focus on the careful planning and ongoing development of your ERP system, creating a clear roadmap and managing continuous improvement to achieve goals efficiently. With a one-version strategy, we deliver several key updates each year that can improve your business processes, supported by comprehensive evaluation and application testing. Our methodical testing strategy includes different testing phases and professional test management, where we also coach your test teams. SPH focuses on integrated project, release and test management as the key to the successful digitalisation of your business.
Our basic Services for your maximum Security
The implementation of an IT system is the start of a long-term partnership in which we provide up to 20 years of outstanding customer service. Our multi-level service delivery system provides comprehensive support across all major time zones, 7 days a week, 16 hours a day, providing end-to-end support for B2C retail. Our approach includes effective incident management for business continuity, providing customers with monitoring tools for full transparency and keeping IT systems up to date with ongoing support and updates. We complement this with training to optimise the use of our IT solutions.
