Mail Order
Shaping digital future of mail order with SPH and Microsoft
Mail order has undergone a major transformation over the past decades – and SPH has been part of it from the very beginning. With the development of SPH-Direkt based on the IBM AS400, we set new standards as early as the 1980s, successfully supporting many companies in the digitalisation of their mail order operations. This system is still in use today and continues to be developed further.
Since 2009, we have been shaping the shift from traditional mail order to connected omnichannel structures with IN:OMNICHANNEL. Based on Microsoft technologies, the solution combines in-depth industry expertise with an innovative platform architecture. From order processing and payment management to fulfilment and cross-channel customer management – IN:OMNICHANNEL brings efficiency, speed and flexibility to your operations.
Digital excellence for your mail order business
IN:OMNICHANNEL is a platform developed specifically to meet the challenges of modern mail order. It automates processes, shortens lead times and improves customer service – all while giving you the flexibility to adapt to new business models and channels. Our goal: to help your business grow, differentiate, and remain future-ready.
Our solution is suitable for a wide range of industries – whether fashion, cosmetics, food, collectibles or furniture: SPH understands each sector’s specific requirements and offers a powerful response to the growing complexity of mail order retail with IN:OMNICHANNEL.
Technologies and consulting
for the modern mail order business
Whether you are a specialised mail order company, a fast-growing D2C provider or an established multichannel retailer: SPH offers scalable technologies and sound advice for the challenges of digital mail order. From ERP standards and omnichannel processes to AI-supported automation, we create operational excellence and support you in strategically evolving your business model – quickly, efficiently, and with future in mind.
Is your mail order business ready for the next step with AI?
In a non-binding initial consultation, we analyse how intelligent automation solutions can help you to speed up your processes, reduce costs and increase customer satisfaction – precisely tailored to your business model. The result is scalable, efficient and gives you a real competitive edge.
Customer Voice
Nile x SPH x Microsoft
By switching to Microsoft Dynamics 365 Finance & Supply Chain Management, NILE has replaced its complex IT landscape and established a consistent, scalable platform for the retail, e-commerce and wholesale areas. SPH AG supported the Swiss fashion pioneer with its industry expertise, agile methods and proven processes. Today, NILE benefits from clear processes, a modern system architecture and digital tools for greater efficiency, flexibility and growth.
Find out more in the Success Story of NILE.
SPH has over five decades of experience in the digitalisation of distance selling and has proven to be a leader in the industry through the continuous development and application of pioneering systems such as SPH-Direkt. Customers benefit from proven, reliable solutions grounded in deep market knowledge and a strong spirit of innovation.
With the introduction of IN:OMNICHANNEL, based on advanced Microsoft technologies, SPH offers its customers a platform that combines traditional business models with forward-looking technologies. This enables a seamless shopping experience across all sales channels, meeting the demands of modern consumers.
The ongoing development of IN:OMNICHANNEL aims to make business processes in the mail order and omnichannel business efficient and fast. This leads to a considerable reduction in costs, faster order processing and shipping, as well as a significant increase in customer loyalty.
SPH's success story since 1975 is proof of the trust that customers place in the company. As a partner at the side of its customers, SPH combines tradition with a vision for the future in order to continuously improve the possibilities of digital commerce and successfully guide its customers' business into the future.
Want to learn more?Then get in touch with us!
Do you have questions about our products or services?
Send us a message or give us a call.
To process your request quickly, please fill in the form.
Your data will, of course, be treated confidentially and used exclusively in connection with your enquiry.
Fields marked with * are required.
