Service Management
IN:SERVICE for strategic decision-makers
After the first phase, the second begins: Our IN:SERVICE is available to you after the go-live to support your ERP system and all business requirements of the IT and corresponding specialist departments. Some SPH customers have been using our full service for over 30 years because they value our continuous support. IN:SERVICE is aimed at IT managers, CIOs and strategic decision-makers. They want holistic support for their ERP landscape with a focus on scalability, stability and further development in line with the company’s objectives. Our service lays the foundation for sustainable IT architectures and long-term competitiveness.
Long-term added value through continuous further development
When choosing an ERP partner, many market participants focus primarily on project implementation. However, professional collaboration during ongoing operations is also of crucial importance. Nothing can go wrong here. A partner is therefore needed who not only provides support, but also provides security – reliably and on an equal footing.
Continuous support for operational excellence
For this reason, we at SPH have developed a tried and tested support model. IN:SERVICE. A practical example illustrates the benefits. Our customers have access to our support up to 16 hours a day, seven days a week. This ensures smooth operations – especially in retail and omnichannel sales.
You can rely on holistic support throughout the entire ERP lifecycle - with a focus on scalability, stability and future-proof development.
Benefit from up to 16 hours of support seven days a week - for maximum availability of your ERP systems in the retail and omnichannel environment.
Combine technological expertise with strategic consulting - for solutions that make a measurable contribution to the success of your business model.
With structured requirements management and professional release management, we create an efficient, scalable and future-proof IT landscape.
Our unique 4-layer service promise
Stable in operation. Flexible in further development
ERP systems are the backbone of your digital transformation. They are of central importance for strategic decisions and business models. It is therefore important to analyse which processes your IT already maps well and where there is still room for optimisation. Modern ERP systems offer numerous expansion options. These can often be integrated directly into the standard software. This allows you to react quickly to changes in the market. At the same time, the basic services must run stably and reliably at all times to ensure daily operations.
As part of our strategic consultancy, we focus on the core identity of your brand in order to strengthen it deliberately and align it for long-term profitability. We recognise that human capital – your employees – is a key pillar of success, and we place particular emphasis on fully unlocking this potential.
Our approach centres on what truly matters. We support you in minimising distractions and focusing on the critical factors that drive sustainable profitability and business growth.
Our experts provide tailored advice with operational excellence. Together with you, we develop strategies that not only convince on paper but also deliver measurable results in practice. Where required, we also support the implementation.
Requirements management at SPH is designed to effectively prioritise and coordinate IT projects – including CRM and commerce systems – in order to support business objectives. It is based on portfolio management to strategically align IT investments, a structured enterprise architecture for process optimisation, and programme management to translate strategic plans into business success.
These approaches ensure that the IT landscape remains consistently aligned with business needs and that effectiveness and competitiveness are maintained through regular evaluations.
At SPH, project management plays a central role in developing an advanced IT landscape and forms the foundation for your digital future. We focus on the careful planning and continuous enhancement of your ERP system, creating a clear roadmap and managing ongoing improvements to help you achieve your goals efficiently.
As part of our One-Version strategy, we carry out several key updates each year to optimise your business processes. This is supported by thorough assessments and application testing. Our structured testing strategy includes multiple test phases and professional test management. We also coach your test teams throughout the process.
SPH relies on integrated project, release, and test management as the key to successful digital transformation.
The implementation of an IT system marks the beginning of a long-term partnership, during which we support you with outstanding customer service for up to 20 years.
Our multi-level service model provides comprehensive support across all major time zones – seven days a week, 16 hours a day – ensuring uninterrupted assistance in B2C retail.
Our approach includes effective incident management to ensure smooth business operations, offers monitoring tools for full transparency, and keeps IT systems up to date through ongoing support and regular updates. In addition, we provide training to help you make the most of our IT solutions.
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