IN:OMNICHANNEL
Omnichannel made simple
for brands that want to truly engage their customers
IN:OMNICHANNEL is your central platform for seamless, cross-channel commerce: connected, flexible, and focused on your customers. Whether it’s your online store, retail location or marketplace – our solution enables you to manage all sales channels within a single system, synchronise data in real time and create a seamless shopping experience.
Gain deep insights into your customers and deliver personalised offers, flexible delivery, and real-time availability. The result: greater customer satisfaction, stronger retention, and lasting brand loyalty – all without media or system silos.
IN:OMNICHANNEL is made for retailers, manufacturers, and distributors who don’t just want to react, but want to set the pace – today and tomorrow.
Zwei Ausprägungen
Eine Mission: Fashion besser steuern.
Ob komplexes Unternehmensnetzwerk oder wachstumsstarker Mittelstand – IN:FASHION passt sich an. Wählen Sie die Lösung, die Ihre Strukturen und Ihr Tempo unterstützt. Der Fokus liegt dabei immer auf mehr Übersicht, mehr Tempo und mehr Kontrolle entlang der Fashion-Wertschöpfungskette.
How Seamless Are Your Commerce Processes?
In an initial conversation, we’ll show you how to centrally manage your sales channels with IN:OMNICHANNEL, enhance the customer experience, and future-proof your omnichannel strategy – without disconnected systems or operational friction.
Customer Voice
Nile x SPH x Microsoft
By switching to Microsoft Dynamics 365 Finance & Supply Chain Management and the industry solution IN:FASHION, NILE replaced its complex IT landscape and established a seamless, scalable platform for retail, e-commerce, and wholesale operations. SPH AG supported the Swiss fashion pioneer with industry expertise, agile methods, and proven best practices. Today, NILE benefits from streamlined processes, a modern system architecture, and digital tools that drive greater efficiency, flexibility, and growth.
Find out more in the NILE Success Story.
IN:OMNICHANNEL accelerates the entire process from order to dispatch – in under a minute – significantly boosting customer satisfaction.
With personalised campaigns and cross-channel promotions, IN:OMNICHANNEL creates a seamless shopping experience that delights customers and builds lasting loyalty.
Automated credit checks ensure IN:OMNICHANNEL reliably protects your business – before any financial loss occurs.
New sales channels can be integrated with ease – for greater visibility, more customer touchpoints and growing turnover.
Process Overview
IN:OMNICHANNEL
Rethinking commerce processes
Whether in retail, e-commerce, or wholesale – these sectors often follow similar principles, but each comes with its own unique requirements. This is precisely where IN:OMNICHANNEL comes in. Our solution brings clarity to complex workflows and helps you manage your operations efficiently across every channel. With the IN:OMNICHANNEL process overview, you gain a clear, structured view of all key commerce processes – from assortment management and store replenishment to digital services. We show you how to leverage standard practices while remaining flexible enough to respond to specific market conditions. Our goal is to deliver processes that are smart, scalable, and designed to create outstanding customer experiences.
Scheduling and Procurement
- Sales planning
- Requirements planning
- Supplier management
- Order processing
- Goods receipt and storage
- Quality assurance
Marketing
- CRM and address management
- Target group selection
- Customer loyalty
- Bonus and loyalty programmes
- Prospects and offers
- Advertising campaigns/promotions
- Advertising and purchase vouchers
- Up-/cross-selling
Retail and E-Commerce
- Checkouts and mobile advice
- Store management
- Distribution of goods
- Webshop
- Marketplaces and platforms
- Call center
- Credit assessment
- Payment methods
- Inventory information
- Click & Collect
- Click & Reserve
- Ship from Store
- Ship to Home / Endless Aisle
- Return to Store
Wholesale / Sales
- Customer enquiries and offers
- Webshop
- Customised prices and discounts
- Order review and evaluation
- Credit assessment
- Payment methods
- Customer notifications
Warehouse / Dispatch and Distribution
- Order picking
- Consignment
- Longtail
- Packaging and dispatch
- Replenishment
- CEP and forwarding service provider
- Backorder management
- Customs clearance and Intrastat
- Periodic inventory count
- Perpetual inventory
Returns and Complaints
- Returns notification
- Returns processing
- Complaints from customers
- Complaints to suppliers
- Exchange
- Credit Note
Would you like to learn more?
Then feel free to get in touch!
Do you have questions about our products or services?
Send us a message or give us a call – we’re happy to help.
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